my 2 d screen is a checkerboard and does not resemble the sample screen. What did I do wrong?
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Hey there Tennis123! The checkerboard effect is due to a loading issue. Either things are slow on our end or on yours. Has this been a constant thing? Sometimes coming back later will fix the issue. You can try clicking on the gear in the lower right corner of the screen, and fiddling with the computer speed settings. Let us know if this helps!
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I need some assistance. I am new to Eyewire and I really think I can enjoy it, if only it would work for me. I have been able to trace the neuron’s that are missing, but when I attempt to click on the missing neuron, it will not color in and it is very frustrating. I know that I am tracing the right neuron, because when I click check you work, it show the very neuron I was tracing. Additionally, I don’t hear any commentation or music while playing. I am running Mac OS X 10.6.8. Is it because I am using a Mac?
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Hi and welcome to EyeWire!
EyeWire should work with Mac OS as well, but I think you are using Safari? There are some known issues with the Safari browser… But Chrome, Firefox and Opera should work fine if you can/want to try one of those? 
Happy tracing!
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“Reset tutorial” doesn’t seem to work.
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Hi Sunnyway,
Apologies for only seeing your comment today. Are you still having a problem with resetting the tutorial? If so, could you describe a little more about the problem? Bear in mind that we’re in the FAQ sticky thread right now, so you may receive a faster response if you create a new thread or e-mail support@eyewire.org. Thanks.
Devon
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many players have said that they go to profile>settings>click on “reset tutorial” and nothing happens, they press “start playing” and instead of repeating the tutorials they continue playing “real cell cubes”. I think that’s what Sunnyway means.
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Ah okay, I know that there are some bugs with the reset tutorial system. I’ll pass along the message to the developers and record this issue. Thanks!
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My first time here. Safari on mac 10.6.8. Are areas supposed to flash to indicate where to click? Also, nothing happens when I do click.
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hello i just started to play but i cant coloring, the click is not working. what can i do?
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Hi there,
Eyewire runs on WebGL which doesn’t work very well with Safari. I suggest using Google Chrome which works best with WebGL.
If changing browsers still doesn’t help, let me know (your browser/system) and we can work on troubleshooting.
Best,
M.
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My first time here. I just registered, and went through the tutorials. Unable to start coloring. I get nothing. How do I start? Thanks.
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Hi allisam,
What browser are you using? There are issues with coloring when using Safari browser. After completing the tutorials, you should be given actual cubes when you click “Start Playing”. It sounds like WebGL must be enabled since you went thru the tutorials. Let me know.
Best,
M.
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Hello Eye Wire community i just wanted to say hello to everyone. I am not brand new to Eye Wire i have only been here for about 2 weeks now. but i have to say that everything i have done so far and all the people i have met are pretty awesome. learning the basics was pretty difficult but when there are awesome mentors online they can really help you out. I really like what eye wire was founded on on why it is here and i have become addicted to it now.
FOR SCIENCE!
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Glad you’re here, and welcome!
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you are awesome too fullemor! para queso! 
(and science!) 
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Question: After submitting an attempt at a cube, the AI shows me the spots I missed in red. What if I don’t agree with it? Should I click move on without filling in the red parts?
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Hi Charlesw420.
The tutorial is there for you to learn how to play Eyewire and how to find the correct trace and path in a cube. You don’t have to go back in and color all the red areas during this time unless you feel you need review. If you’re having trouble understanding why certain parts may or may not be colored in a cube, please feel free to watch some of the walkthrough videos that accompany the tutorial.
If you have any questions, feel free to ask in chat as well for help
Best,
M.
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