Okay so i'll answer the q's x2 for laptop and main pc
- What is your operating system (Windows, Mac, Linux)? If you can provide the exact version number, that's more helpful. Here is how to find this out, if you don't know it.1
lap: win 10 pro 64
MPC: win 10 pro 64
- What is your browser (Firefox, Chrome, Safari, Edge, Opera, etc.)? If you can provide the exact version number, that's more helpful. In Firefox, go to about:, and in Chrome, go to chrome://chrome.
Lap+MPC: chrome latest 60 version
- Which tasks experience slowness for you? Examples: cube loading in normal gameplay, cube loading in inspect mode, heatmap loading in overview, submitting, skipping, reaping, flagging, loading the "change cell" menu, loading user profiles.
3a. If cube loading is slow, what is the slow part of it? Examples: transitioning into the cube, the overview disappearing, the progress bar reaching 100, the 3D appearing, or something else.
ok so. cube loading in normal play has slowed down quite a bit, the first cube is ok, then progressively each preloaded cube after that is slower and slower until i start seeing checkboards and rather than the cube being fully prelaoded the percentage meter (right of 2d) each cube goes slower and slower to get to 100%
- What is "slowness" for you? Normal Eyewire cubes (not zebrafish) are supposed to take a maximum of 3 seconds to load, for instance, zebrafish cubes a little more. Are you experiencing double this time? More than double? 30 seconds to a minute? Etc.
1st played cube is very fast then progressively it can take up to more than a minute for 2D to fully load even if i have the preload option enabled in gear cog icon settings.
additionally to the cube loading it's the scythe parts of the game that are...well frustrating lol, i'll give some examples.
inspecting: it can take a few seconds/tries to inspect a (each) cube, additionally especially in the evenings i may click inspect 1-# times for it to show me the "you have no avail. cubes in this cell" popup with an orange dot in the uibox, then i have to refresh or open another ew tab bc otherwise it's 403/4s and not letting me inspect/complete etc (NOTE: I have not really had the chance to fully try after monday b/c im on vacas and hotel wifi with laptop and i forgot the mouse lol)
completing: same probs with inspecting. i click on the complete button and it may take up to 15 secs for the cube to get completed, with the spinning bar on the uibox, a lot of times the cube does not get complted and the orange dot is there and i have to refresh etc.
reaping: after managing to inspect, trace/remove/change whatever I inspected the cube for, i click on reap button and it will spin for a good few secs (anything from 3 to 20), then it may not "reap" meaning 404 and reap button deep green colour again and if i click reap again endless 404 (forbidden) "task/###/reap" not found errors. so either rrefresh or open a new ew tab, it seems to allow me to reap after that. then after it reaps (with or without new tab) it shows the leaderboard after submit then i click away and sometimes i have to wait a few secs before im ejected from cube back to overview)
Sometimes while i am in inspect i get the pop up for out of cubes and am ejected to overview without having reaped lol
Also another problem in inspect i was having a lot prior to monday. I would inspect the 2d would load but no 3D and no seed/trace in paint, so i have to enable parents, find and retrace seed+trace, almost in every inspected cube. I think from what little i've inspected this far in laptop+hotel wifi it's been better but not "perfect" (never happeninig) but i'll have a better idea from saturday/sunday when i return home.
Also when i select a cube i can have the spinning bar/slow to show me cube details/player submitted names etc for anything up to 15-20 secs (per cube) and ofc sometimes i get the orange dot instead.
- Are you running any third-party extensions or add-on scripts for Eyewire? The main examples would be @eldendaf's Scouts' Log extension or @crazyman4865's tabbed chat script.
i have uninstalled SL from my browser since it has been integrated in ew, but as a scythe/mystic i am running it integrated. I have crazy's script.
I have been having these probs in increasing frequency and intensity since Early February, i think I emailed abt it at some point in April (If Im not mistaken) I think it was after i returned from my easter trip, so probly sometime in April.
- What is your rank(s) on Eyewire (Scout, Scythe, etc.)?
well....all of them (scout/scythe/mystic/mentor/moderator) lol
7. How long has it been since you noticed a significant increase in loading times?
overall the problems with scythe tools and slower loading have started since Feb. as aforementioned but i'd say that it's become almost unplayable since early-mid june.
- How much RAM (random access memory) does your computer have? If your RAM is lower than our recommended 8 GB, this may exacerbate loading problems. Here is how to check your RAM on Windows, Mac, or Linux.
laptop has 12gig ram
MPC has 60gigs ram
How fast is your network connection? If you are on a connection slower than 50 to 150 Mbps, this may also exacerbate loading problems. You can check your network speed here2 (make sure Flash is enabled if it prompts you).
home connection: is 50mb/s and as of 10th of this month it'll be 100mb/s lol
hotel wifi i dunno but it's very fast in comparison to other hotels ive played ew in so i'd say probably above 24mb/s
If you have time, please open your browser console as you perform activities on Eyewire and provide us screenshots or copypasted text of what errors you see, especially if you see 403 errors. If you don't know how to view the browser console, here's how1. Bonus points if you can provide us with a screen recording of the activities and the errors in real time.
I dont think these contribute to the slowness (from what ive been told dstrip is the meshing of the overview?) but they are 403 errors so here ya go lol:
Ah here's some of the most common 403's i see relating to the heatmaps (scythe vision in this case)
most usually i see them while scouting/RGying, i reap/complete a cube and i get these errors, i'm guessing it's the server telling me it has not updated th heatmap? I see them when heatmaps (epsecially scythe vision) glitch.
Also surprisingly even though zfish has larger cubes etc on avg it loads faster than normal ew, I have no idea why lol, at least as far as inspect loading goes, i have not normal played in zfish so i dunno how fast that'd be lol. I still get all the errors mentioned above but 2d/3d loading is faster.
- On average, how often do you refresh Eyewire in hope of solving the slowness? Does it do anything?
Well, pre-February I used to load every 20 or so cubes (normal play) and much less frequent when scouting b/c chat would start making ew slower (browser RAM usage etc) After Feb....well it's a mess lol
basically i'll refresh whenever i get a OCC popup in play/reap/inspect or orange dot in complete etc.
From June...it got really messy lol as i would refresh and then i'd get an error "player/describe not found" 404 and stats would not load, then i'd refresh and SL would not load (404) then I'd refresh and maybe overview would not load (404) then i'd continue refreshing getting each or more than 1 of the above until eventually a refresh would all be ok lol then i'd try to play/reap and 2-3 cubes later all over again everything lol. I think the July marathon was what broke the camel's back so to speak as it was almost unplayable anymore.
After Monday I can't say yet because Im not all that online during vacas lol and I haven't been able to play in home main PC yet (I'll know and post again on sunday/monday after i've had some hrs of play).
Hopefully after monday (and after devs fix it perm) it';ll be ok lol b/c june/july (starting from Feb) really did make me start thinking of leaving because it was a constant test of frustration lol, but with whatever devs did on monday, this thread and whatever else they'll do it gets fixed so august/sept etc is back to normal and we can go back to enjoying ew