This is super weird. If you have Chrome on your computer could you give it a try in there? EyeWire tends to work best on it.
Yep works with Chrome, but still not on Firefox… Don’t know why.
And used to work on Firefox but didn’t after a while…
Anyway, problem solved. Thanks!
Glad to hear it’s working again!
Hi! I haven’t played in a while, but the last couple times I tried I’ve just gotten a checkerboard for the 2D image, with the cell. I thought it was internet issue sphere I lived, but I just moved and have a faster connection and it’s still the same. I’m using Safari on a MacBookPro.
Here’s my second attempt at a screen shot of it. Now it’s too big. Oh well, I am actually much better at playing Eyewire than taking screen shots.
Hey HollyinAshland,
Unfortunately EyeWire doesn’t work on Safari. Our best supported browsers are Chrome and Firefox. Sorry that you ran into this issue
Danny
EyeWire HQ
Oops, don’t know how I missed that! Thanks!
No problem, I’ll see you online
Hi,
I got the same problem but using Chromium: 3D is working fine. 2D is completely black - but reacts to clicks … Alt+click … doesn’t work
Firefox works completely fine, but much slower. I would definitely like to switch.
Thanks.
Hi hhai,
What version of Chromium are you using? And in that browser, can you see a spinning cube if you go to http://get.webgl.org? The reason that Safari doesn’t allow for playing EyeWire is that it flat out doesn’t support WebGL; and my impression is that while Chrome generally has WebGL enabled by default, Chromium is WebGL-capable but not necessarily configured for it from the start.
Devon
EyeWire HQ
Hi Devon,
Chromium version is 40.0.2214.111 and Operating System is Linux 3.13.0-46-generic.
Chrome version is 40.0.2214.111. I followed the procedure at http://wiki.eyewire.org/en/Chrome and http://get.webgl.org/ says “your browser supports WebGL” but returns a still square instead of the rotating cube.
Thanks again.
Hi hhai,
All right, that’s peculiar. I’m going to bring our developers’ attention to this, they will probably know what’s up.
Devon
Hai hhai!
Haha, but seriously, since you're on linux, I'm assuming you have a passing familiarity with the chrome developer tools. ;) But just in case: https://developer.chrome.com/devtools
Would you mind taking a look and seeing if you have any javascript errors in your console? If you need help I can walk you through it.
Will (Developer)
Hi Will,
thanks again for your suggestions. I’m not familiar with the inner workings of Linux. I was hoping for software updates to fix the problem incidentally. No luck so far. In between I switched to QupZilla which seems to work fine and faster than Firefox. Maybe I’ll try look for javascript errors some day later…
Thanks again.
I think I’m having the same or a similar problem.
For a couple of days now the 2D images won’t load properly for me. I’ve
tried Firefox 38.5.0 and IE 11. Other internet pages load fine. The weird thing is that it used to work… but now it doesn’t anymore.
I’m
not sure how to post a screenshot - apparently pics need to be on a
website? But the right side of the screen only shows a checkerboard
pattern, not the 2D view of the left side.
Soemtimes the 3D view also just consists of an empty box, with no blue part. But mostly that one loads fine.
dni
Last couple of days the game’s been having server issues maybe you had the disfortune of logging-in during those times. Also try chrome it works best with firefox second. Checkerboards are a sign of slow - very slow loading so if other things load fine then, it may mean game’s having slowness / server issues at that time.
I have the same problem mentioned above by HollyinAshland, where the 2d images only show checker boards, but i am, and always have been, using chrome to play eyewire, NONE of the cubes will load the images and its very frustrating! please help:( ive tried reloading, playing on other browsers, checking back days later, and nothing has worked so far.
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are you in a 32 or 64 bit system because in 32 bit OS/PC/browser eyewire may no longer work properly.
I’d email HQ support@eyewire.org
Hi darby,
I’m sorry to hear you’re having trouble. Nseraf is correct in asking for more technical details.
If you could answer the following questions, that might help us better understand your problem.
What Chrome version are you using? Is it the latest update?
However, it sounds to me (since you’ve tried other browsers) that it may be related to your OS. What OS are you using? Some older Windows versions are beyond our scope of supported systems.
Feel free to respond to these questions via email at support@eyewire.org (we’re more likely to respond faster via email) or you can respond here too 
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